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TSG FAQ



TV Aerials


Satellite Installations


CCTV Installations

* There are certain installation conditions and circumstances that will require an on-site quote from the technician.
*Additional parts are sometimes required to complete an installation as specified, these parts can be purchased directly from the installer.

1. Does your property qualify for standard Home Installation Service?
· Are you the home owner, or has the landlord given permission?
·The camera locations need to be accessible via a ladder, less than 2 stories high.

2. If remote viewing access is required:
· You will need a physical internet connection for the DVR (not wifi)
· Suitable portable device with access (password) to the Play store or Apple store.
· Router access – May be required to set up your remote access.
·Adequate broadband service requirements - Most systems require between 1 and 5 Mbps upload to ensure a trouble-free service. TSG cannot be held responsible for bandwidth issues.

3. Camera locations:
· Cables supplied with the cameras will be used, any additional cable required is chargeable.
· No cable containment supplied as standard, if you require containment please advise at time of installation booking.

4. The number of cameras to be installed:
·We offer up to 6 cameras as a standard installation, we are able to install more, but highly recommend a survey has been performed prior to
installation for higher volumes.

5. Monitor. How you intend to view CCTV imagery?
·The monitor must have suitable Connections for the selected DVR unit (e.g. HDMI or VGA connections may be required) If the monitor is not
local to the DVR additional charges may apply.


6. Power sockets:
·Check you have adequate working power sockets at the central position where the DVR unit is to be located (the monitor, DVR /NVR and the cameras will all require power) Or a multi way extension cable is available.
·WiFi cameras require power to each camera, so some cabling is still required and a local socket for each camera will be needed.

* A monitor will be needed for the initial system set up, even if you are only using remote access.

** Some TV's are not compatible with DVRs due to "resolution" restrictions. TSG cannot be held responsible for such issues.

EE 4G installations


Regional/installation offices

Total Support Group is made up of 3 other companies (Regions) and Head office.

Campbell & Kennedy who cover Scotland, and a small part of South west London (Region 1)
New Channels who cover the East Midlands, across to the east coast and up to the North East of the country. (Region 4)
Hy-Tek who cover London and Suffolk (Region 6)
TSG Head Office The South East, across the South, and the South-west up through all of Wales and into the North West and the West Midlands


Customer Reviews - Trust Pilot



Contacting Us:

If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us at info@totalsupport-group.com or by mail at 15 Castle Road 15 Castle Road Kings Norton Birmingham Kings Norton Business Centre B30 3HZ.