Expert TV Satellite and Aerial Installation across the UK

There is currently a plethora of television options available on the market, but Total Support Group ensures a professional installation experience. 

From satellites to aerials, our expert team utilise years of experience as well as the latest high-quality materials and equipment to ensure the ultimate viewing experience every time.

Our TV Aerial Installation Guidelines and Expectations

All of our 'Standard' aerial installation options are defined as a 'Standard' option requiring a 1 Man installation team to safely install a 'Standard' set
of materials onto a residential property of two storeys or less in height in accordance with HSE/ CAI safety guide lines/ recommendations. (Coverage
restrictions apply) Note: Due the increased levels of digital signals in most parts of the country, aerial installations are predominately completed below gutter level to utilise the property as a physical shield against local interference sources and to minimise signal overloading from more powerful transmitters in the area.

Overview

• The provision, installation and alignment of a Digital Aerial (High Quality Aerials 5 - 32 Element as Standard) which is suitable for the reception of the desired terrestrial services from the most suitable local transmitter. (Postcode checking is always recommended as coverage restrictions do apply) Note: Signal reception is site specific and dependent upon the local elements such as service availability (effective coverage) / transmission power/ topography and the relationship to physical obstacles (Other buildings/ structures/ hills/trees etc)
• The provision and installation of standard mounting brackets (Robust Wall/ Fascia Mounting Brackets (Galvanised finish)
• The provision and installation of standard durable aerial masting (Aluminium/ Steel) up to 6ft as standard
• The provision and installation of surface mounted down-lead cables (Double Screened) up to 20m in length between the aerial assembly and a suitable position for connection to the customer’s equipment (Digital STB/ DTV Receiver) – The number of down-lead cables installed is dependent up the Freeview installation option purchased. 
• The provision and installation of suitable (Screened) Passive Splitters to facilitate the defined/ agreed number of signal outlets (Option specific - Multi room options)
• Each down-lead cable shall be terminated with a durable cable connector (IEC) and connected directly to the Freeview Equipment
• All wall entry holes will be properly sealed against the elements using silicon sealant and appropriate internal/external weather covers.
• A final assessment of received terrestrial services (Freeview) will be carried out to confirm that the new service is operational to agreed levels following the digital aerial system installation.
• New Aerial Installations includes a 12 Month warranty as standard

What’s not included?

• Freeview TV or set-top box, or unpacking of the TV
• More than the purchased number of signal feeds (1 - 4). Note: Further connections may be possible on-site; please ask for details at time of booking.
• Moving any sockets, whether power, telephone or other, or changing any cabling that was put in by someone else like Sky or BT.
• Moving fittings, fixtures or heavy items of furniture
• Redecoration
• Specialist non-standard brackets or materials
• Installations on buildings over 2 storeys
• Listed buildings or buildings in conservation areas.
• Fitting to chimney stacks
• Extended cable runs, concealed cabling. 
• Signal filters, amplifiers or distributors*

Note: You may need permission to install an external aerial in some areas"

Our Freesat (Satellite Dish) Installation Guidelines and Expectations

Satellite Dish installations are carried out to the highest recognised standards by professional installation teams using the latest "Digital Test
Equipment" and incorporate "High Quality Materials"" which have been approved for digital reception. (LNB's, Cable, Connectors etc).

Standard Satellite Dish Installation Options Include:

• Professional & Experienced Installation Engineers
• A High quality black mesh dish (45 - 65cm) installed
• Robust standard wall mounting brackets
• Double screened downlead cables up to 20m (External/Surface Mounted)
• All digital signals are measured for quality/ signal level 
• Single or Multi-room Outlet Options are available 
• A 12 Month Parts Warranty on all new installations

All of our 'Standard' satellite dish installation options are defined as a 'Standard' option requiring a 1 Man installation team to safely install a 'Standard' set of materials below gutter height onto a domestic property of two storeys or less in height in accordance with HSE/ CAI safety guide lines/ recommendations. (Coverage restrictions apply) 

Note: Signal reception is site specific and dependent upon the local elements such as service availability (effective coverage) / transmission power/topography and the relationship to physical obstacles (Other buildings/ structures/ hills/trees etc)

What’s not included?

•  Freesat TV or set-top box, or unpacking of the TV
• More than the purchased number of signal feeds. Note: Further connections may be possible on-site; please ask for details at time of booking.
• Octo LNB May be additionally charged on the day if the above has not been confirmed. - Octo = 8 port LNB, Standard installations have Quad (4) port LNB's, each PVR (recordable box) will use 2 feeds, meaning a maximum of 2 boxes on a standard dish/Quad LNB, or 4 boxes on an Octo LNB.
• Moving any sockets, whether power, telephone or other, or changing any cabling that was put in by someone else like Sky or BT.
•  Moving fittings, fixtures or heavy items of furniture
• Redecoration
• Specialist non-standard brackets or materials
• Installations on buildings over 2 storeys
• Listed buildings or buildings in conservation areas.
• Fitting to chimney stacks
• Extended cable runs
• Concealed cabling
• Signal filters
• Amplifiers or distributors

Note: You may need permission to install an external aerial in some areas

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BT TV Customers

We are BT's recommend and preferred TV aerial installer for BT TV, for more information on this visit the BT TV website Here! For more information on the BT installation process please go to the BT website Here!